Legal

Privacy Policy

Effective date: July 21, 2026

This Policy explains what personal data lockt International collects when you use our marketplace, escrow, dispute-resolution, and trade finance services, why we collect it, who we share it with, and the rights you have over it.

This is a summary for convenience only — the numbered sections below govern. This Policy should be read together with our Terms & Conditions and Cookie Policy.

1. Scope of This Policy

This Privacy Policy applies to personal data processed by lockt International Ltd. and its affiliates ("lockt," "we," "us," or "our") in connection with lockt.international, its subdomains, and all related trade, escrow, dispute-resolution, and finance services (the "Service"). It applies to registered users (exporters, importers, farmers/producers, freight forwarders, and administrators) as well as visitors who browse the public marketplace or submit a contact form without registering.

Because lockt facilitates cross-border trade, "you" may be an individual acting on your own behalf or an individual providing data on behalf of a company you represent (for example, company officers, authorised signatories, or beneficial owners disclosed for KYC purposes). Where you provide us with personal data about another individual, you confirm you have the right to do so and that we may process it as described in this Policy.

2. Data We Collect

2.1 Data you give us directly

  • Account & profile data: name, email, phone number, password (stored as a salted hash), company name, business registration number, tax identification number, country and city, website, and language preference.
  • KYC & verification data: government-issued ID document and number, business registration certificate, tax certificate, selfie/biometric image used for identity and liveness verification, and any additional documentation we request (for example, proof of beneficial ownership or source of funds).
  • Trade data: marketplace listings, buy orders, quotes, order and trade details, contract terms, quantities, prices, Incoterms, shipment and delivery information, and certifications/standards you claim to hold.
  • Financial data: escrow funding and release records, wallet balances, withdrawal bank account or mobile-money details, transaction and fee history, and — if you apply for trade finance — income, credit-risk, collateral, and repayment information.
  • Communications: messages sent through in-platform chat, support requests, dispute submissions and evidence (documents, photos), and survey or feedback responses.
  • Marketing & enquiry data: information you submit through our contact or demo-request forms, including company size and role, if you are not yet a registered user.

2.2 Data we collect automatically

  • Device and log data (IP address, browser type, operating system, pages visited, timestamps, referring page);
  • Session and authentication cookies necessary to keep you signed in (see Section 11 and our Cookie Policy);
  • Usage analytics about how you interact with the Service, to the extent we enable analytics tooling from time to time.

2.3 Data from third parties

  • Identity-verification, sanctions-screening, and credit-bureau results from our verification and compliance partners;
  • Payment status and settlement confirmations from our banking and payment partners;
  • Shipment tracking events from freight forwarders or logistics/tracking providers connected to a trade you are party to.

3. How We Use Your Data

  • Create and administer your account, verify your identity, and assess your eligibility to use specific features;
  • Operate the marketplace, escrow, messaging, document management, dispute-resolution, and trade-finance features you use;
  • Screen you and your transactions against sanctions and watch lists, detect and prevent fraud, money laundering, and terrorist financing, and meet our KYC/AML and other legal and regulatory obligations;
  • Calculate trust scores, fraud-risk flags, and credit-risk indicators to help you and your counterparties make informed decisions (see Section 5);
  • Investigate and resolve disputes between traders, including using your messages, documents, and trade history as evidence;
  • Process payments, escrow funding and release, withdrawals, fee collection, and trade-finance disbursement and repayment;
  • Provide customer support and respond to your enquiries;
  • Send transactional notifications (order and escrow status, dispute updates, security alerts) that are necessary to the Service, and — where you have not opted out — marketing communications about new features, offers, or events;
  • Maintain the security and integrity of the Service, including monitoring for abuse, unauthorised access, and violations of our Terms;
  • Analyse aggregated, de-identified usage data to improve the Service; and
  • Comply with legal obligations and respond to lawful requests from courts, regulators, and law-enforcement authorities.

5. Automated Decisions, Scoring & AI

We use automated tools, including AI-assisted classifiers, to support (not replace) human decision-making in several parts of the Service:

  • Trust score: a composite indicator derived from your KYC status, verification level, trading and dispute history, and platform activity, shown to counterparties to inform their own diligence;
  • Fraud and chat-moderation flags: automated detection of suspected off-platform circumvention, contact-information sharing, or suspicious transaction patterns, which may redact message content and/or route an alert to our compliance team;
  • Dispute-analysis assistance: an AI tool that summarises evidence and suggests a recommended outcome to the human reviewer who issues the actual ruling — the AI output does not itself release, freeze, or refund funds;
  • Credit-risk indicators: a rules-based score used to support (not automatically approve or reject) trade-finance applications.

None of these tools make a final decision with legal or similarly significant effect on you (such as account termination or a binding dispute ruling) without human review. You may contact us using the details in Section 15 to ask about the logic involved in a specific score or flag that affected you, and to request human review of a decision you believe was made solely by automated means.

6. Who We Share Data With

  • Your trade counterparties: your company name, country, trust score, verification badge, and relevant listing/order/trade details are visible to users you transact or communicate with — we do not show your KYC documents or private contact details to counterparties;
  • Service providers: cloud hosting and database providers, identity-verification and sanctions-screening providers, banking and payment processors, communications providers (email/SMS), and AI service providers, each acting on our instructions and bound by confidentiality and data-protection obligations;
  • Financial and logistics partners: banking/escrow partners necessary to fund, hold, and release escrow; freight forwarders connected to your shipment; and, where you apply for trade finance, the lender assessing or servicing your application;
  • Professional advisers and auditors: lawyers, accountants, and auditors under confidentiality obligations;
  • Regulators and law enforcement: where required by law, regulation, court order, or to protect the rights, property, or safety of lockt, our users, or the public, including anti-money-laundering suspicious-activity reporting;
  • Corporate transactions: a prospective buyer, investor, or successor in the event of a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell your personal data to third parties, and we do not share your data with third parties for their own independent advertising purposes.

7. International Data Transfers

lockt operates across multiple countries, and your data may be transferred to, stored, and processed in a country other than the one in which you are located, including countries that may not have data-protection laws equivalent to your home jurisdiction. Where we transfer personal data internationally, we use appropriate safeguards required by applicable law (such as standard contractual clauses or equivalent mechanisms) and take steps to ensure your data continues to receive an adequate level of protection.

8. Data Retention

We retain personal data for as long as your account is active and as necessary to provide the Service. After account closure, we retain KYC, transaction, escrow, and dispute records for the period required by applicable AML, tax, and financial-record-keeping law — typically at least five years from the end of the relationship or the relevant transaction, whichever is later, or longer where required by law, ongoing litigation, or an unresolved dispute. Other data (such as marketing preferences) is deleted or anonymised when it is no longer needed for the purpose it was collected.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal data, including encryption of data in transit, access controls limiting who within lockt can view sensitive records (such as KYC documents) to those who need it, and monitoring for suspicious account activity. No system is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored by us. If we become aware of a data breach affecting your personal data, we will notify you and any applicable regulator as required by law.

10. Your Rights

Subject to applicable law and the exceptions described in Section 8, you may have the right to:

  • Access the personal data we hold about you and receive a copy of it;
  • Correct inaccurate or incomplete data;
  • Request deletion of your data, except where we must retain it for legal, regulatory, or dispute-resolution purposes;
  • Object to, or request that we restrict, certain processing, including direct marketing;
  • Request a portable copy of data you provided to us, in a structured, commonly used format;
  • Withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal;
  • Lodge a complaint with your local data-protection supervisory authority.

To exercise any of these rights, contact us using the details in Section 15. We may need to verify your identity before actioning a request, and we will respond within the timeframe required by applicable law.

11. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in and to operate core Service functionality. Details of the specific cookies we use, their purpose, and how to manage your preferences are set out in our Cookie Policy.

12. Children's Privacy

The Service is intended for businesses and individuals at least 18 years old and is not directed at children. We do not knowingly collect personal data from anyone under 18. If we learn that we have done so, we will delete that data promptly.

14. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy with a new effective date and, for material changes, provide notice through the Platform or by email. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

15. Contact Us

Questions, requests, or complaints about this Policy or your personal data can be sent to:

See also our Terms & Conditions, Cookie Policy, and AML Policy.